The global customer communications management industry is expected to reach $2.7 billion by 2028

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Global Customer Communications Management Market

Global Customer Communications Management Market

Global Customer Communications Management Market

Dublin, Aug. 02, 2022 (GLOBE NEWSWIRE) — The “Customer Communications Management Market Forecast to 2028 – Impact of COVID-19 and Global Analysis by Component, Deployment, Company Size and Industry” report has been added to from offer.

Customer Communications Management market size is expected to grow from USD 1,325.6 million in 2021 to USD 2,752.4 million by 2028; The customer communications management market share is expected to grow at a CAGR of 11.4% from 2022 to 2028.

There is a growing demand to keep customers engaged through various communication channels such as phone calls, emails, web, SMS, chatbots, social media and print to increase customers to enhance business growth. Customer communication management market tools keep a clear record of all relevant data to create sales growth and improve customer retention. CCM improves communication effectiveness and strengthens customer relationships that help find better ways to engage customers.

The digital revolution has led to a multiplication of communication channels through omnichannel communication platforms. It allows customers to connect with the brand through their preferred channel and enables a smooth transition with customers. Technological advancements such as hybrid cloud solutions are improving businesses by creating meaningful customer connections through digital and physical channels. For example, in December 2021, Quadient released Inspire Flex Release 15 (R15), which delivers over 300 robust enhancement features that empower, elevate, and accelerate the growth of these businesses by giving users extensive control to design and deliver. customer communications via omnichannel.

Customers are technology-driven and expect to communicate with businesses through the channels of their choice, such as voice, web, mobile, email, short message service (SMS), and social media , at their convenience. Thus, to remain competitive, companies facilitate customer interactions through omnichannel. Omnichannel communication allows businesses to collect data from multiple sources and provide appropriate responses, even if customers are approached with the same query through a different channel. It also helps to improve multi-channel matching and to collect customer profile details on other platforms after their consent. Thus, the versatility of communication channels improves operational efficiency and customer engagement, enabling omnichannel communication. Thus, this is driving the growth of the customer communication management market.

Natural language processing (NLP) is a type of machine learning. It understands the words, phrases, and context of customer support queries. As a subset of artificial intelligence (AI), NLP interprets and analyzes verbal statements from clients. The AI-powered customer communications management market can intelligently handle the complexity of structured, personalized, and compliant omnichannel customer communications more effectively and efficiently.

Moreover, machine learning is an effective way to achieve AI. ML-based tools help companies efficiently process customer data and generate highly personalized offers to meet customer demands. A tool that integrates NLP into a CCM solution delivers a remarkable customer experience.

Additionally, applying intelligence to content and optimization helps businesses create better, more interactive, and faster content. It helps to discover areas where content consolidation or improvement can be done, such as detecting similarities, duplicates or inconsistencies and outliers. It also provides recommendations for improving content by making styling suggestions and highlighting areas that are inconsistent or associated with negative sentiment.

NLP-based CCM solutions provide better planning and coordination; increase operational efficiency; ensure seamless interaction via omnichannel; and deliver broader, deeper, and more accurate customer insight to produce better, more relevant content.

This will result in increased customer retention and revenue. Thus, the ongoing deployment of NLP in various organizations is expected to offer a potential opportunity for the growth of the customer communications management market over the forecast period.

Main topics covered:

1. Introduction

2. Main Takeaways

3. Research methodology

4. Level Gauge Market Landscape
4.1 Market Overview
4.2 PEST analysis
4.2.1 North America – PEST Analysis
4.2.2 Europe – PEST analysis
4.2.3 APAC – PEST analysis
4.2.4 MEA – PEST analysis
4.2.5 SAM – PEST analysis
4.3 Ecosystem analysis
4.4 Expert advice

5. Level Gauge Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing Use of Level Gauge in Oil and Gas Industry
5.1.2 Increase deployment of automatic tank gauging systems
5.2 Market Constraints
5.2.1 Freezing of measuring equipment in underground tanks
5.3 Market Opportunities
5.3.1 Increasing use of the level gauge to measure water level
5.4 Future trends
5.4.1 Integrating sensors into measurement systems
5.5 Impact analysis of drivers and constraints

6. Level Gauge Market – Global Analysis
6.1 Overview of the level gauge
6.2 Level Gauge Market Revenue and Forecast to 2028 (Million US$)
6.3 Market Positioning – Five Key Players

7. Level Gauge Market Analysis – By Gauge Type
7.1 Overview
7.2 Level Gauge Market, By Gauge Type (2021 & 2028)
7.3 Tank level
7.3.1 Preview
7.3.2 Tank Level: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)
7.4 Fuel level
7.4.1 Overview
7.4.2 Fuel Level: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)
7.5 Water level
7.5.1 Overview
7.5.2 Water Level: Level Gauge Market- Revenue and Forecast to 2028 (USD Million)
7.6 Mechanical level
7.6.1 Overview
7.6.2 Mechanical Level: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)

8. Level Gauge Market – By Technology
8.1 Overview
8.2 Level Gauge Market, By Technology (2021 & 2028)
8.3 Magnetic level indicator
8.3.1 Overview
8.3.2 Magnetic Level Gauge: Level Gauge Market- Revenue and Forecast to 2028 (USD Million)
8.4 Reflex Level Gauge
8.4.1 Preview
8.4.2 Reflex Level Gauge: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)
8.5 Transparent level indicator
8.5.1 Overview
8.5.2 Transparent Level Gauge: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)
8.6 Tabular level gauge
8.6.1 Preview
8.6.2 Tabular Level Gauge: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)
8.7 Others
8.7.1 Preview
8.7.2 Other: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)

9. Level Gauge Market – By End User
9.1 Overview
9.2 Level Gauge Market, By End User (2021 & 2028)
9.3 Oil and Gas
9.3.1 Preview
9.3.2 Oil & Gas: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)
9.4 Food and drink
9.4.1 Preview
9.4.2 Food and Beverages: Level Gauge Market- Revenue and Forecast to 2028 (USD Million)
9.5 Chemicals and Petrochemicals
9.5.1 Presentation
9.5.2 Chemical & Petrochemical: Level Gauge Market- Revenue and Forecast to 2028 (USD Million)
9.6 Navy
9.6.1 Presentation
9.6.2 Marine: Level Gauge Market- Revenue and Forecast to 2028 (USD Million)
9.7 Energy and power
9.7.1 Presentation
9.7.2 Energy and Power: Level Gauge Market- Revenue and Forecast to 2028 (USD Million)
9.8 Others
9.8.1 Preview
9.8.2 Other: Level Gauge Market – Revenue and Forecast to 2028 (USD Million)

10. Level Gauge Market – Geographical Analysis

11. Impact of the COVID-19 pandemic on the global level indicator market
11.1 Overview
11.2 North America: Assessing the Impact of the COVID-19 Pandemic
11.3 Europe: assessment of the impact of the COVID-19 pandemic
11.4 APAC: Assessing the impact of the COVID-19 pandemic
11.5 MEA: Assessment of the impact of the COVID-19 pandemic
11.6 COVID-19 Pandemic SAM Impact Assessment

12. Company Profiles
12.1 ABB Ltd.
12.1.1 Key Facts
12.1.2 Description of the activity
12.1.3 Products and services
12.1.4 Financial overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Barksdale Inc.
12.2.1 Key Facts
12.2.2 Description of the activity
12.2.3 Products and services
12.2.4 Financial overview
12.2.5 SWOT Analysis
12.2.6 Main developments
12.3 Ayvaz
12.3.1 Key Facts
12.3.2 Description of the activity
12.3.3 Products and services
12.3.4 Financial overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 Bin Master
12.4.1 Key Facts
12.4.2 Description of activity
12.4.3 Products and services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 jbj Techniques Ltd.
12.5.1 Key Facts
12.5.2 Description of activity
12.5.3 Products and services
12.5.4 Financial overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 Jogler, LLC
12.6.1 Key Facts
12.6.2 Description of activity
12.6.3 Products and services
12.6.4 Financial overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 KOBOLD Messring GmbH
12.7.1 Key Facts
12.7.2 Description of activity
12.7.3 Products and services
12.7.4 Financial overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 KROHNE Messtechnik GmbH
12.8.1 Key Facts
12.8.2 Description of activity
12.8.3 Products and services
12.8.4 Financial overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 Krueger Sentry Gauge Co.
12.9.1 Key Facts
12.9.2 Description of activity
12.9.3 Products and services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Major Developments
12.10 SensorsOne Ltd.
12.10.1 Key Facts
12.10.2 Description of activity
12.10.3 Products and services
12.10.4 Financial overview
12.10.5 SWOT Analysis
12.10.6 Key Developments

13. Appendix

For more information on this report, visit


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