Facebook, Instagram, WhatsApp were down: here’s what you need to know

“With the decline of Facebook, we are losing thousands of sales,” said Mark Donnelly, founder of a start-up in Ireland that heads HUH Clothing, a mental health-focused fashion brand that uses Facebook and Instagram to reach customers. “It might not seem like much to others, but missing four or five hours of sales could be the difference between paying the electric bill or paying the monthly rent.”

Samir Munir, who owns a food delivery service in Delhi, said he was unable to reach customers or fulfill orders as he runs the business through his Facebook page and takes orders via WhatsApp.

“Everything is down, my whole business is down,” he said.

Douglas Veney, a Cleveland gamer who goes through GoodGameBro and gets paid by viewers and subscribers on Facebook Gaming, said: “It’s tough when your main income platform for a lot of people goes down.” He called the situation “frightening”.

Inside Facebook, workers also rushed because their internal systems stopped working. The company’s global security team “has been made aware of a system outage affecting all of Facebook’s internal systems and tools,” according to an internal memo sent to employees and shared with The New York Times. Those tools included security systems, an internal calendar and planning tools, according to the memo.

Employees reported having difficulty making calls from work-generated cell phones and receiving emails from people outside the company. Facebook’s internal communications platform, Workplace, was also cut, leaving many people unable to do their jobs. Some have turned to other platforms to communicate, including LinkedIn and Zoom as well as Discord chat rooms.

Some Facebook employees who had returned to work in the office were also unable to enter buildings and conference rooms because their digital badges no longer worked. Security engineers said they couldn’t assess the outage because they couldn’t access server areas.

Facebook’s global security operations center determined that the outage was “HIGH risk to people, MODERATE risk to assets, and HIGH risk to Facebook’s reputation,” the company note said.

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