The global coronavirus pandemic has shown that people expect the same world-class technology from their public sector organizations as when they log on to Netflix or when they shop online, said Max Peterson, vice president of global public sector activities of Amazon Web Services.
The pandemic has provided an “unfortunate innovation lab” that in many ways has been fueled by technology and cloud computing, Peterson said during his speech at the AWS Summit in Washington, DC Although many governments and Nonprofits worked on the cloud to start digitizing and modernizing their organizations, it took that “shock” to achieve true transformation in digital services, he said.
While in-person engagement was limited, if not completely closed, citizen demand for government services skyrocketed, Peterson noted. From providing unemployment benefits to providing emergency helplines to handling the flood of new health data, the capacity of many of AWS’s public sector clients has been really tested, he said. -he declares.
“We discovered during COVID (that) sometimes the only interface we have is digital – with our citizens, our customers, our students – and so failure just wasn’t an option,” Peterson said. “COVID has changed our health care, it has changed the way we work, it has changed the way we learn – for the public sector, it has changed almost everything. Citizens look to local and national governments every day, and these agencies must rise to the occasion. Due to the global pandemic, many customers have done heroic things to keep their systems operational. The cloud has allowed them to maintain business continuity, move at amazing speeds and deliver essential services, as well as talk to their citizens and interact with their citizens in these times of greatest need. “
Over 1,000 AWS Partners Signed Up for the AWS Summit in Washington DC Here is a look at some of Peterson’s key remarks during his keynote address.